Shipping/Delivery Policy

Thank you for choosing XD21

Our standard timeframe for the delivery is 3-7 business days (South Africa) and 10-20 days (Zambia) from the date of payment . Please note weekends and public holidays are not included. Please keep in mind that during peak season or big holidays such as chrismas , the processing time may be extended. WE ONLY USE THE COURIER GUY FOR DELIVERIES !!! 

Please send your personal requests to support@xd21.co.za . We will try our best to fullfill these requests. 

For orders over R921, we offer free delivery and complimentary discount at checkout. 

Delivery Policy

  1. Order Processing: Orders are processed within 1-2 business days. 

  2. Shipment Confirmation: Receive tracking details via email once your order has been packed.

  3. Delivery Timeframe: Expect delivery within 3-7 business days(Only South Africa), 10-20 business days (Zambia Only).

  4. Tracking Your Order: Monitor via our website's 'Track My Order' feature.

  5. Delivery Address: Ensure accuracy to avoid delays.

  6. Receiving Your Package: Be available at the specified address.

  7. Quality Check: Rigorous quality checks before dispatch.

  8. Customer Support: Contact us for any assistance.

  9. Returns: Refer to our Return Policy.

  10. Damaged Items: Notify us promptly with pictures for damaged items.

Thank you for choosing XD21. For support, contact support@xd21.co.za

Please always put your order number in your email subject line when emailing us!

Here are some useful information regarding our delivery 

  • Please not that we do not deliver ouside South Africa (For now )
  • We ONLY use the Courier Guy Company.
  • While we make use of the courier guy service, please be aware that we have limited influence over their operations. If you have any inquiries regarding the status of your delivery, kindly get in touch with the courier company directly. We can help to a certain point , please be understading.
  • The customer will be responsible for all courier fees, except in cases where we have either shipped the incorrect item or omitted an item from your order.
  • It is the customer's responsibility to provide accurate and complete delivery information (Please provide an address recognized by google). Any errors or omissions may result in delayed delivery or additional charges.
  • For eligible orders, we provide tracking information via email that allows customers to monitor the status and progress of their delivery. Allow 24hrs to be able to track your order. 
  • While we strive to meet delivery timeframes, unforeseen circumstances (e.g., weather, natural disasters, or courier issues) may cause delays. We appreciate your understanding in such situations.For any information regarding this matter we are unable to assist but please contact the courier service for more assistance 
  • We reserve the right to modify this delivery policy at any time. Any changes will be communicated on our website or through other relevant channels.

  • By placing an order with us, you acknowledge and accept the terms and conditions outlined in this Delivery Policy. If you have any questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority.

Please note that all courier fees, including the R60 exchange fee, are the responsibility of the customer. XD21 will not cover any courier fees unless we are at fault. If you have missed the courier for any reason you will be held liable to pay the fee again.